Discover How IT Support Companies Monitor Computer Networks

Monica Morris • August 29, 2018

Last month in July we touched on how remote desktop support helps clients from a user perspective when they have a problem. We also discussed the benefits of using remote desktop support rather than having onsite visits. Now we’d like to take a look at how IT Support Companies use Remote Monitoring Software to keep computer networks safe.

As a business owner, you want secure technology solutions that are free of interruptions. But this won’t happen by chance, someone has to be responsible for your system’s maintenance. A Managed IT Service Provider (MSP) can keep your system healthy and safe through the Remote Monitoring and Management (RMM) technology.

Basically, RMM enables IT technicians to monitor client’s system hardware and software and solve any problems that may arise. Solving these problems will continue to keep you computer network safe.

Aside from this basic info, how does an RMM work in practice? And why is it an important part of MSPs arsenal for securing business? These and other questions will be answered in this article.

What is RMM?

RMM, also called Remote Monitoring and Management, is a software platform through which an IT support company monitors and controls remote systems such as servers and network devices.

RMM software is an important security tool for MSPs.  It allows IT support companies to perform various system-critical functions to secure clients’ network. It also plays an important role in keeping systems up-to-date in order to avoid any type of cyber security issues.

An MSP can perform the following actions using RMM:

  •       Generate and send reports of system real-time data.
  •       Create alerts and tickets when problems are detected.
  •       Install and update patches and software on a system.
  •       Automate maintenance and corrective tasks.

How Does RMM Work?

Like any remote connection and monitoring, RMM works on the client-server model, where a remote operator controls a server by connecting an authorized client to a pre-installed server.

In the case of RMM, an onsite manager software needs to be installed on the client’s server and devices. Device managers are then deployed on remote servers, laptops and other devices including mobile.

The onsite manager and device managers are connected via a service center operated by an MSP. The MSP can observe and manage each client’s system using the service center.

More commonly, an RMM software can automatically add and configure new devices on a client’s network when connected. This would complete the above steps without users’ intervention.

The management side of RMM is made possible with the aid of a single dashboard which showcases the MSP’s list of clients. Along with the client’s list are details such as devices, cloud services, endpoints and support tickets for customers.

RMM operate a special kind of software architecture known as the agent technology. This technology allows MSPs to directly control the applications on a remote client’s operating systems.

Remote agents’ technology can direct control of client’s servers without firewall or VPNs issues and can even make connections when offline.

Features of a Good RMM Package

Now that you know how RMM works, there are some features a good RMM system must possess, they include but not limited to:

  •       Central Anti-malware or Antivirus management
  •       Automated software installation
  •       Hardware and software audit system
  •       Customizable solutions

How IT Support Companies Helps SMBs with RMM

A good RMM software helps small and medium businesses perform some important security and maintenance tasks which include:

  •     Real-time Automation for software and hardware systems
  •     Proactive problem identification and rectification
  •     Business continuity maintenance
  •     Reduces surprises and downtimes
  •     Increased customer loyalty
  •     Improved system performance

With the help of RMM tools, your service provider can help your business prevent and problems such as cyber security failure. Through early detection, alert and solution systems, an MSP can detect a potential crash and respond in time.

Technical issues can also be fixed remotely without the need to sign in to an affected system. In many cases without disrupting client’s activities. RMM is an effective and efficient tool for remotely solving a client’s problem. Most would say RMM is the backbone of IT support companies.

Please let us know if you’re interested in learning more about our IT support services such as the items discussed above and how they can be a benefit to your IT solutions.

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In today’s interconnected digital landscape, cybersecurity is more than just a necessity—it's essential to business survival. Cyberattacks are becoming more frequent and evolving in sophistication, leaving companies vulnerable to data breaches, financial losses, and reputational damage. A robust cybersecurity strategy is critical to safeguarding your business from these growing threats. One of the most effective ways to enhance your cybersecurity defenses is by leveraging the expertise of professional IT support services. The Importance of a Strong Cybersecurity Strategy Every business, regardless of size or industry, is a potential target for cybercriminals. The consequences of a successful cyberattack can be devastating, ranging from financial losses and operational downtime to legal liabilities and damage to your brand's reputation. This is why developing and maintaining a robust cybersecurity strategy is more important than ever. 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Risk Assessments and Vulnerability Audits One of the first steps in strengthening your cybersecurity strategy is understanding where your business is most vulnerable. IT support teams conduct risk assessments and vulnerability audits to identify potential weaknesses in your network, applications, and infrastructure. These assessments provide a clear picture of your business's risks, enabling you to take targeted action to mitigate those risks. 2. Implementation of Security Protocols Once vulnerabilities are identified, IT support services implement security protocols tailored to your business’s needs. This may include: Firewalls and Intrusion Detection Systems (IDS): Establishing barriers that prevent unauthorized access to your network. Data Encryption: Ensuring that sensitive data is encrypted in transit and at rest, protecting it from cybercriminals. Multi-Factor Authentication (MFA): Adding extra authentication layers ensures that only authorized personnel can access critical systems and data. Endpoint Protection: Securing all devices (laptops, desktops, mobile phones) connected to your network from malware and other threats. Applying these and other security measures can help IT support services fortify your defenses against internal and external threats. 3. Ongoing Monitoring and Threat Detection Cyberattacks can happen at any time and often occur when businesses are least prepared. IT support services provide 24/7 monitoring to detect suspicious activity in real-time. Through advanced monitoring tools and threat intelligence, IT teams can quickly identify and respond to potential threats before they escalate into full-scale attacks. This proactive approach to monitoring reduces downtime, prevents data breaches, and minimizes the impact of cyber incidents. IT support teams can continuously update and patch systems to address emerging vulnerabilities, ensuring your cybersecurity defenses remain current. 4. Incident Response and Remediation Even with robust security measures, no system is entirely immune to cyberattacks. When an incident occurs, the speed and efficiency of the response are critical in minimizing damage. IT support teams are equipped with incident response protocols to quickly isolate affected systems, investigate the root cause, and restore normal operations. With a well-coordinated incident response plan, businesses can significantly reduce downtime, prevent further data loss, and recover quickly from attacks. 5. Security Awareness Training for Employees Employees are often the weakest link in cybersecurity, with many attacks originating from phishing schemes, weak passwords, or social engineering. 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By partnering with an IT support service, businesses can enhance their cybersecurity defenses through risk assessments, security protocol implementation, continuous monitoring, and employee training. These services protect data and help ensure business continuity and compliance with industry regulations. If your business wants to strengthen its cybersecurity posture, now is the time to consider working with an IT support provider. Doing so lets you stay ahead of evolving cyber threats and focus on growing your business with peace of mind. Ready To Strengthen Your Cybersecurity With SDTEK? Don't leave your business vulnerable to cyber threats. At SDTEK, we offer comprehensive IT support and managed cybersecurity services designed to protect your business and ensure seamless operations. Whether you need risk assessments, ongoing monitoring, or incident response, our team of experts is here to help. Contact SDTEK today for a free consultation and discover how we can enhance your cybersecurity strategy and safeguard your business. Protect your data, reputation, and future—partner with SDTEK now!
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