Advantages Of Proactive Computer Support From Outsourced IT Companies

Monica Morris • April 7, 2022

This blog post was originally published on July 18, 2018 and has been recently updated with additional information. 

Would you like to plan ahead to monitor and prevent system breakdown or would you wait till something goes wrong and struggle to fix the problem? That question sums up two types of IT services available; the reactive computer support and the proactive computer support services.  In the reactive mode, you wait till a problem shows up, then you try to get hold of a technician to come and check your system for problems. Your business may be on hold while you wait for the technician. Proactive computer support ensures that problems are detected early and fixed before they can compromise your business.

Advantages

Outsourced proactive support services help to keep organizations’ system online and up to date. It involves a 24×7 system and network monitoring, automatic backups and updates which are designed to minimize outages. To effectively monitor your network and maintain functionality, you can either have a large in-house IT team with a wide range of technology expertise or you can outsource to professional IT companies. The former is expensive and beyond the budget of most small businesses or organizations while the latter offers a cost-effective mode of system maintenance.

There are several advantages when it comes to using outsourced proactive support. Here are a few:

  1. Reduced down time even if there is an emergency.
  2. Sensitive company information continues to be safe with the outside management of a professional IT company.
  3. Taking a proactive approach with IT can help lessen the chance of risk to critical IT infrastructure.
  4. Ongoing monitoring of IT and monthly maintenance can keep your IT running smooth.
  5. Providing proactive support will help ensure updates and patches are implemented properly and on time.

Who Needs Outsourced Computer Support Services?

Now that you understand what an outsourced computer support service entails, can your business do without it? An outsourced IT company is important if any of the following applies to your business:

  1. Your organization relies heavily on information technology (IT). And downtimes can cripple your business activities and affect the bottom line.
  2. Your business needs a full IT department service but you need to save cost.
  3. Your organization needs an on-demand, responsive and competent support personnel.
  4. You want to have control over your monthly IT budget with no surprise bills.
  5. You want an IT experts personalized advice that aligns with your strategic goals.

Services and Benefits of Proactive Computer Support

Two broad services provided by outsourcing IT companies are Managed maintenance and Managed helpdesk both operating with the monitoring, optimization and management lifecycle. Managed maintenance is concerned with looking out for problems and fixing them before they can cause damage while managed helpdesk provides expert and helpful support to your employees, handling their questions and requests.

Different services are rendered under Managed maintenance and they provide a variety of benefits to businesses. Some of them are:

Daily Safety Check:  This involves the automated scanning of your critical IT assets, backup update, and antivirus status check on a daily basis. It was designed to provide a strong layer of security for your IT systems and give you confidence about your systems’ integrity.

Daily Health Check: This is an automated daily scan to check your networks and servers. In addition, applications running on your systems are scanned. It functions to provide comprehensive system performance reports, reduce downtimes, and remove your concerns about system breakdowns.

Server and Network Monitoring:  What would your business do without a functional network? With this service, your network and internet connections are monitored nonstop. This is to allow for quick detection and fixing of errors. It is a critical part of the proactive support services that aims to contain problems and maximize system performance.

Server and Network Management: This is a comprehensive and fully outsourced computer service. It includes a safety check, health check, server and network monitoring, and helpdesk service rolled into one. This service lets you focus on your core business, provide top-notch security and minimize service outages.

Hiring A Professional

Outsourced proactive computer support offers many benefits that are difficult to replicate in-house for small businesses. Enhanced performance, reduced downtime, on-going support and freedom to focus on your core business are benefits that come with outsourced IT support.

However, you can’t just outsource your IT services to any company that comes knocking on your door and expect everything to be perfect. You need to hire professionals with the required expertise and experience to manage your business technologies. SDTEK’s comprehensive service offering is the perfect option to remove uncertainty from your IT services management, increase your business’s productivity and give you peace of mind. Contact SDTEK for your personalized proactive support services.

 

February 5, 2025
Protecting sensitive data is more critical than ever before. As cyber threats continue to rise, governments and regulatory bodies have introduced compliance frameworks to ensure businesses take appropriate measures to safeguard data. However, understanding these requirements can be overwhelming, especially since they vary by industry and location. We'll discuss some of the most common IT security compliance frameworks—such as HIPAA, CMMC, and CCPA—and explain their relevance to different industries. Whether you work in healthcare, manufacturing, or serving California residents, this guide will help you navigate the complex world of IT security compliance.
October 23, 2024
In today’s interconnected digital landscape, cybersecurity is more than just a necessity—it's essential to business survival. Cyberattacks are becoming more frequent and evolving in sophistication, leaving companies vulnerable to data breaches, financial losses, and reputational damage. A robust cybersecurity strategy is critical to safeguarding your business from these growing threats. One of the most effective ways to enhance your cybersecurity defenses is by leveraging the expertise of professional IT support services. The Importance of a Strong Cybersecurity Strategy Every business, regardless of size or industry, is a potential target for cybercriminals. The consequences of a successful cyberattack can be devastating, ranging from financial losses and operational downtime to legal liabilities and damage to your brand's reputation. This is why developing and maintaining a robust cybersecurity strategy is more important than ever. A strong cybersecurity strategy helps your business: Protect sensitive data: Safeguarding customer information, intellectual property, and financial records. Ensure compliance: Meet regulatory requirements, such as CMMC, HIPAA, and SOC2, to avoid fines and legal repercussions. Maintain business continuity: Minimizing disruptions caused by cyberattacks and ensuring quick recovery when incidents occur. Build customer trust: Demonstrating to customers and partners that their data is secure, which can lead to stronger relationships and business growth. While some businesses attempt to handle cybersecurity internally, IT support services offer a more comprehensive, proactive, and scalable approach to protecting your business. Cybersecurity Services Provided by IT Support Teams IT support services can significantly enhance your cybersecurity strategy by offering a wide range of specialized services. Here’s how they contribute to protecting your business: 1. Risk Assessments and Vulnerability Audits One of the first steps in strengthening your cybersecurity strategy is understanding where your business is most vulnerable. IT support teams conduct risk assessments and vulnerability audits to identify potential weaknesses in your network, applications, and infrastructure. These assessments provide a clear picture of your business's risks, enabling you to take targeted action to mitigate those risks. 2. Implementation of Security Protocols Once vulnerabilities are identified, IT support services implement security protocols tailored to your business’s needs. This may include: Firewalls and Intrusion Detection Systems (IDS): Establishing barriers that prevent unauthorized access to your network. Data Encryption: Ensuring that sensitive data is encrypted in transit and at rest, protecting it from cybercriminals. Multi-Factor Authentication (MFA): Adding extra authentication layers ensures that only authorized personnel can access critical systems and data. Endpoint Protection: Securing all devices (laptops, desktops, mobile phones) connected to your network from malware and other threats. Applying these and other security measures can help IT support services fortify your defenses against internal and external threats. 3. Ongoing Monitoring and Threat Detection Cyberattacks can happen at any time and often occur when businesses are least prepared. IT support services provide 24/7 monitoring to detect suspicious activity in real-time. Through advanced monitoring tools and threat intelligence, IT teams can quickly identify and respond to potential threats before they escalate into full-scale attacks. This proactive approach to monitoring reduces downtime, prevents data breaches, and minimizes the impact of cyber incidents. IT support teams can continuously update and patch systems to address emerging vulnerabilities, ensuring your cybersecurity defenses remain current. 4. Incident Response and Remediation Even with robust security measures, no system is entirely immune to cyberattacks. When an incident occurs, the speed and efficiency of the response are critical in minimizing damage. IT support teams are equipped with incident response protocols to quickly isolate affected systems, investigate the root cause, and restore normal operations. With a well-coordinated incident response plan, businesses can significantly reduce downtime, prevent further data loss, and recover quickly from attacks. 5. Security Awareness Training for Employees Employees are often the weakest link in cybersecurity, with many attacks originating from phishing schemes, weak passwords, or social engineering. IT support services provide security awareness training to educate your staff about the latest cyber threats and best practices for staying safe online. Training employees on recognizing phishing attempts, using strong passwords, and securely handling sensitive data can dramatically reduce the likelihood of human error leading to a security breach. 6. Compliance Support For businesses in regulated industries, staying compliant with data protection regulations is not optional—it’s mandatory. IT support teams can help ensure your business meets all necessary compliance requirements, such as CMMC, HIPAA, or SOC2. This includes maintaining audit trails, ensuring data encryption, and implementing security controls to protect sensitive information. By working with IT support services, businesses can avoid costly penalties and demonstrate their commitment to protecting customer data. Conclusion A strong cybersecurity strategy is vital to any business's success in today’s digital world. By partnering with an IT support service, businesses can enhance their cybersecurity defenses through risk assessments, security protocol implementation, continuous monitoring, and employee training. These services protect data and help ensure business continuity and compliance with industry regulations. If your business wants to strengthen its cybersecurity posture, now is the time to consider working with an IT support provider. Doing so lets you stay ahead of evolving cyber threats and focus on growing your business with peace of mind. Ready To Strengthen Your Cybersecurity With SDTEK? Don't leave your business vulnerable to cyber threats. At SDTEK, we offer comprehensive IT support and managed cybersecurity services designed to protect your business and ensure seamless operations. Whether you need risk assessments, ongoing monitoring, or incident response, our team of experts is here to help. Contact SDTEK today for a free consultation and discover how we can enhance your cybersecurity strategy and safeguard your business. Protect your data, reputation, and future—partner with SDTEK now!
Share by: